Customer expectations are higher than ever—and AI agents are stepping in to meet them with speed, scale, and personalization. This course introduces you to a new generation of AI-powered agents built specifically for customer support, sales assistance, onboarding, ticket resolution, and experience automation.
From voice agents and live chatbots to multi-channel AI flows and autonomous service agents, you’ll explore how companies are using tools like Synthflow, Decagon, Cust, Agentforce, Crewai, and more to build smarter, faster, and more human-like customer service experiences.
Perfect for CX leaders, support teams, automation strategists, and tech-forward startups, this course is your entry point into scalable, AI-driven service.
Curriculum
- 1 Section
- 16 Lessons
- Lifetime
Expand all sectionsCollapse all sections
- Understanding AI Agents for Customer Service16
- 1.0Synthflow30 Minutes
- 1.1Decagon30 Minutes
- 1.2Cust30 Minutes
- 1.3Salesforce Agentforce30 Minutes
- 1.4Jotform Al Agents30 Minutes
- 1.5Crewai30 Minutes
- 1.6Bland AI30 Minutes
- 1.7Duckie30 Minutes
- 1.8Leaping AI30 Minutes
- 1.9Beam Al30 Minutes
- 1.10Chaindesk30 Minutes
- 1.11D-ID30 Minutes
- 1.12Invicta AI30 Minutes
- 1.13Adept30 Minutes
- 1.14Cal Al30 Minutes
- 1.15Open.cx30 Minutes
Support leads, CX managers, startup founders, automation engineers, and anyone looking to modernize customer interactions using AI agents.
No! The course focuses on no-code/low-code tools like Jotform AI, Crewai, and Synthflow—accessible even to non-developers.
You’ll explore chat agents, video agents, AI receptionists, support bot frameworks, and intelligent contact center tools.
Yes. Many tools covered support multi-channel deployment, including web, email, WhatsApp, Slack, and voice assistants.
Features
- Introduction to the AI agent ecosystem for customer service
- Tool-by-tool walkthroughs (chat, voice, video, multi-agent platforms)
- Use cases: support ticketing, automated onboarding, product recommendations, 24/7 AI helpdesks
- Real-world agent design: prompt design, API integration, escalation flows
- Multi-channel readiness: web, voice, email, video, and chat interfaces
- Best practices for training, deploying, and improving AI agents over time